Frequently Asked Questions
Outward remittance is when you send money from your home country to another country. You can do this for different reasons like supporting family overseas, paying for medical care, education, or vacations abroad. HiWiPay currently only supports education related cross border payments.
According to RBI, under the Liberalised Remittance Scheme, all resident individuals, including minors, are allowed to freely remit up to USD 2,50,000 per financial year (April – March) for any permissible current or capital account transaction or a combination of both.
If you’re the transaction has been initiated and funds have not been transferred the student can cancel the transaction on the student portal. In case funds have been transferred and the transaction needs to be cancelled please reach out to care@hiwipay.com
Account not having sufficient funds
Amount of transaction exceeding USD 25000 or equivalent
In case the annual LRS limit of USD 250,000 has been utilized
If beneficiary country is not part of “Permitted Country List”
If the beneficiary is not part of the “Permitted Beneficiary List”
Remittance being sent to your own account overseas
If incorrect or partial details of beneficiary / beneficiary’s bank has been provided
In case of unauthorized / non-permissible transactions not allowed as per RBI Regulations
It will take anywhere between 24 to 48 working hours.
For the purpose of education (self-funded) – 5% of the amount or the aggregate amount over Rs. 7 lakh
Education when a loan is used to fund education- 0.5% of the amount or the aggregate amount over Rs. 7 lakh
It will take anywhere between 24 to 48 working hours.
We will keep you updated with the information related to your transactions or payment status on your registered email id and phone number. You can also check the status of your transaction in the student portal.
NEFT / RTGS, Net banking, UPI or Cash Deposits at the bank of your choice.
As per RBI regulations, you can transfer up to INR 1 lakh via UPI. In case the amount to transfer is more than INR 1 lakh, then you can use Net banking or make a cash deposit to the account details mentioned in the Challan provided to you. HiWiPay Challan will be generated once the transaction is initiated by the user.
Create an account on HiWiPay’s Student Portal
Enter an Amount
Do your one time KYC (for first time users)
Enter beneficiary details
Pay your transfer fees
University Fee Transaction | Accommodation Transaction | Blocked/GIC Account transaction | Living expenses from relative to student |
Passport | Passport | Passport | Passport |
Remitter PAN | Remitter PAN | Remitter PAN | Remitter PAN |
Admission Letter | Admission Letter | Admission Letter | Admission Letter |
Loan Approval Letter (In case of Education Loan being the source of funds) | Loan Approval Letter (In case of Education Loan being the source of funds) | Loan Approval Letter (In case of Education Loan being the source of funds) | Loan Approval Letter (In case of Education Loan being the source of funds) |
Visa | Account Opening Letter | Visa | |
Rent Agreement |
TCS is to be collected at the time of debiting the amount payable by the remitter
Please note TCS once deducted cannot be refunded by the bank in case of any return of transaction/remittances. Remitter can approach for refund from tax authority while filing Income Tax Returns or consult with tax advisor for refund/adjustment.
HiWiPay users can benefit from the live status updates which will be available to them on their Student Portal.
HiWiPay currently charges FCCT and Bank Charges on behalf the bank which are displayed during the time of transaction.
We would be delighted to have you as one of our partners, please book a demo with our sales team and they can help you get onboarded.
Please check a full list of onboarding documents here.
You can see a list of all countries and currencies supported by HiWiPay here
According to RBI, under the Liberalised Remittance Scheme, all resident individuals, including minors, are allowed to freely remit up to USD 2,50,000 per financial year (April – March) for any permissible current or capital account transaction or a combination of both.
If the transaction has been initiated and funds have not been transferred the student can cancel the transaction on the student portal. In case funds have been transferred and the transaction needs to be cancelled please reach out to care@hiwipay.com
You can make the payment latest 48 hours after generating the challan, post which the challan would expire.
We provide a 48-hour window for the funds to reach the beneficiary account. However, most of our transfers take place within 24 hours. SWIFT copies are usually available within 5 hours of processing the transaction. However, wait time can go upto 24 hours to receive the SWIFT copy during peak transaction periods.
For the purpose of education (self-funded) – 5% of the amount or the aggregate amount over Rs. 7 lakh
Education when a loan is used to fund education- 0.5% of the amount or the aggregate amount over Rs. 7 lakh
We will keep you updated with the information related to your transactions or payment status on our EduCon portal.
HiWiPay charges zero transaction fees.
NEFT / RTGS, Net banking, UPI or Cash Deposits at the bank of your choice.
Yes, EduCon Portal is made free-to-use for all our education consultant partners.
EduCon portal lets you manage student data and payments with ease. Please schedule a demo with us to find out more.
All education related expenses.
We offer an option to bulk upload to student data, all at once via the EduCon Portal.
After the challan is created, the students would receive an email and text message to make the payment. You will be notified when the payment has been made.
No there is no need for any physical documentation, unless the remitter would like to pay in cash they can
University Fee Transaction | Accommodation Transaction | Blocked/GIC Account transaction | Living expenses from relative to student |
Passport | Passport | Passport | Passport |
Remitter PAN | Remitter PAN | Remitter PAN | Remitter PAN |
Admission Letter | Admission Letter | Admission Letter | Admission Letter |
Loan Approval Letter (In case of Education Loan being the source of funds) | Loan Approval Letter (In case of Education Loan being the source of funds) | Loan Approval Letter (In case of Education Loan being the source of funds) | Loan Approval Letter (In case of Education Loan being the source of funds) |
Visa | Account Opening Letter | Visa | |
Rent Agreement |
The universities bank details are available in the students admission letter. Alternatively the student’s would have received a communication from university containing all the beneficiary details for the university.
According to RBI, the following persons are defined as relatives, who can make the payment on students behalf:
Parents
Siblings
Spouse